Maintenance
How do I report a maintenance
issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (877)
509-2424 as soon as possible. For routine service requests,
you may also submit
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work
orders.
With the MSC, you can expect:
- Upgraded call handling and customer
experience
- US-based representatives with strong facilities
knowledge
- New call back feature offered to avoid wait
times
- Appointment notifications and reminders
- Superior response and specialized technician
assignments
Our experienced customer service agents are
available for 19-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request.
Click here for more information
on the MSC.
Don’t forget to download the
Lendlease US Communities App and enable
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are any items available for pick-up by
residents?
We are pleased to offer residents a convenient
Self-Help Service for replacement items for your home. Please
contact your community office at the number at the top of this page
to schedule a pickup. Items available include:
- HVAC filters
- Refrigerator & range hood light bulbs
- Window blind slats
- Carpet cleaner & pressure washer
- Drip pans
- Garage remote and smoke detector batteries
- Grass seed & Electric Lawn Mower (limited
availability)
Click Here to view the self-help
flyer
Community Pressure
Washing
For those who wish to touch up the
exterior of their home in between routine pressure washing, a
limited number of pressure washers are now available to use at your
community office.
Pressure washers must be reserved, in advance and are available for
pick up at your community office Monday- Friday from 9am to
4pm. For questions or to reserve a pressure washer, please
call your
Community Office.
Playground Status Update:
Some of our playgrounds are currently undergoing
repairs, have upcoming repairs scheduled or will be removed and
turned back over to green space.
As always, to report playground repairs, please call the
Maintenance Solution Center (MSC) at (877)
509-2424
Refuse, Recycle & Landscaping
When can I expect the trash and
recycling to be picked up?
Trash and Recycling Schedule
Recycling
Properly separated; Every other week pick up by
refuse & recycling contractor
Bulk Pick Up
If you have large items to dispose of, we suggest
attempting to donate anything gently used to a local thrift
store.
Bulk trash items can be set in your designated trash area next to
waste receptacles on your scheduled trash day for pick up.
Bulk items must be:
- Under 6 feet long and if longer items must be
broken down to pieces under 6 feet.
- Must be able to be lifted by two people, nothing
over 250 lbs.
- Construction items can be picked up as long as
they are under 250 lbs., under 6’ length, and the nails are either
bent backwards or removed
Due to environmental concerns, bulk pick-up will
not accept tires, pallets, appliances, and hazardous materials.
Hazardous Material Disposal
If you have hazardous material that needs to be disposed of, please
click here to read about MCAS Cherry Point's Household
Hazardous Material Collection Program.
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
mowed.
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Mow Schedule*
Bi-weekly mowing begins on or around May 1st and continues through
September.
Note, mowing will start in the communities with the largest need
first, and will take a full two weeks to mow all communities,
dependent on weather.
| Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
| x |
Binder Oaks |
Binder Oaks |
x |
x |
| x |
x |
Grant's Landing |
Grant's Landing |
x |
| x |
x |
x |
Lawson Village |
x |
| Nugent Cove |
Nugent Cove |
x |
x |
x |
| x |
x |
x |
Slocum Village |
Slocum Village |
*Grass will be cut a minimum of 14 times
annually and may be more frequent depending on seasonal or climate
conditions. Adjustments to the schedule will be made as needed to
account for growing seasons and raining seasons. The schedule
listed above does not guarantee a weekly mow schedule, but simply
suggests the days of the week the landscaping contractor may mow in
that neighborhood.
Green Waste Removal
In accordance with the Cherry Point community standard guidelines residents are
responsible for the maintenance of the grounds within their fenced
yards and flower beds. Green waste bags for flower bed maintenance
and for those who wish to rake and do additional clean-up of their
yards, are available for pick up at your community
office.
When the bags are full, place them in your designated trash and
recycling location and they will be picked up on your designated
trash day. Please be sure to place all reasonable green waste items
go into the bags to ensure pick up. Any large limbs that cannot be
bagged should be placed next to the other green waste.
Utilities & EV Charging
Resident Energy Conservation Program
(RECP) - How Does it Work?
The Office of the Secretary of Defense (OSD) set
forth the policy for the payment of utilities in Public Private
Venture (PPV) housing to encourage energy efficiency in privatized
housing units. The Resident Energy Conservation Program (RECP)
represents the Navy's next step in establishing an energy
conservation program in PPV housing consistent with the OSD
policy.
The RECP is designed to set reasonable utility usage
targets for normal utility consumption. Homes are grouped into
profiles with similar or same floor plan types and sizes. The
utility usage target is established on a monthly average utility
allowance for each home based on a five-year rolling average of
each specific month. Each month families will receive an actual
bill and accrue credit for rebates if they use less than the
average utility allowance. If a family exceeds the 10% buffer they
are responsible for payment. It is important to note that payment
due is only for the amount over the 10% buffer, not for the entire
amount consumed.
Note: An allowance for "normal" utilities (electricity and
natural gas) use is part of the BAH. This program was designed by
the Navy to encourage residents to achieve normal usage and to
reward them for conservation beyond normal expectations. If
you conserve and use utilities wisely within a normal
range, families should have no out-of-pocket utility expense,
and may even qualify for a rebate.
Energy Conservation Tips to
help lower your bill. Complete a Resident Home Energy Audit
Checklist.
HVAC System Tips and how to make it
work best for your home.
Fast and Convenient Electrical Vehicle
Charging
Lendlease is excited to announce it has partnered
with TRO Energy Solutions (TROES) as our “Level 2” electric vehicle
(EV) charging partner. Residents have requested Level 2 EV charging
because it’s safe, efficient, and much quicker than other charging
alternatives. In fact, Level 2 charging can take as little as 5 to
6 hours to reach a full vehicle charge.
In contrast, Level 1 charging (plugging an EV directly into a
regular, home electrical outlet) is slow, inefficient, and
potentially unsafe - it can take 24 hours or longer to charge a
vehicle. TROES will provide Level 2 charging options for residents
with an affordable monthly subscription. Due to the nature of Level
1 charging, it will no longer be allowable under the terms of a
resident's lease and the Community Guidelines.
For residents with electric vehicles interested in charging their
vehicle at home, TROES will install, set up, and maintain your
Level 2 charging station at no cost other than an affordable
monthly subscription. There are NO out-of-pocket installation,
setup or maintenance costs for residents that subscribe with
TROES.
Residents interested in having a Level 2 charging station installed
at their home can take the following steps to engage TROES
directly:
- Visit https://troes.io to begin
registration or click here.
- Select a ChargeTime plan that is right for you.
This is a direct subscription between the resident and TROES.
- A TROES installation specialist will call you to
coordinate the installation schedule.
- Once the EV charger is installed, you can
conveniently manage usage, billing, scheduling and more through the
ChargeTime app or by directly contacting TROES.
Common Questions
Is renters insurance mandatory?
Beginning June 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with Atlantic Marine Corps
Communities at the expense of the resident. Renter's insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while
living in your home. The lease requires proof of insurance coverage
meeting the minimum requirements with Atlantic Marine Corps
Communities named as an interested party at time of
move-in.
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
