Resident Resources

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Community Guidelines & Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Atlantic Marine Corps Communities at Cherry Point. 

*** Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued as of January 1, 2015.
 

How do I contact my Community Office?

Grants Landing Community Center
494 Wilson Drive
Havelock, NC 28532
T (252) 463-8411
F (252) 463-8414
 
Slocum Village/Nugent Cove/Binder Oaks
102 Bern Street
Havelock, NC 28532
T (252) 463-8420
F (252) 463-8441
 

What are the pool hours and locations?

We are excited to offer a resident pool located at the Slocum Village Community Center: 102 Bern Street.

Important Reminder: children who are not toilet-trained are required to wear an approved swim diaper. Anyone who has had known illness symptoms should not enter the pool during and/or up to two weeks post symptoms (per Model Aquatic Health Code).

Pool Hours:
Monday- Closed for routine maintenance.
Tuesday-Saturday: 10AM-7PM
Sunday: 11AM-7PM

Note: Pool passes are required to enter AMCC pools. Pool passes are available for pick up at any AMCC community center.

Are pets allowed?

Yes, we gladly welcome four-legged family members at AMCC Cherry Point Please see the pet addendum for more information about our pet policy and information about restricted breeds. Breed restrictions do apply. For more information regarding specific breed restrictions, please contact MCAS Cherry Point Animal Control at (252) 466- 2094.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

Permission to conduct a home enterprise such as child care operated by a DoN-approved licensed child care provider, tailoring, tax preparation, etc. in Family Housing should be requested in writing to the AMCC Community Management Office. All in-home businesses must be properly licensed by all local, state, and federal laws; in addition to installation requirements. Businesses which adversely affect the tranquility or safety of the military community will not be allowed. Requests for modifications to the home for an in-home business must be submitted in writing and approved by the Community Manager; any modifications will be at the Resident’s expense. Businesses will not duplicate the sale of merchandise and services readily available through the installations’ officially sanctioned commerce. Door-to-door sales, surveys, and/or solicitations of any sort are not permitted. Likewise, commercial advertising or flyers of any kind may not be posted or distributed. It is a Federal offense to attach anything to mailboxes. 

Are guests allowed to stay with me?

Visitation period for guests is limited to 15 consecutive days. Residents must notify the AMCC Community Manager, in writing, within 72 hours of a visitor's arrival if the visitor will be staying more than 3 consecutive days.  Residents are responsible for complying with any applicable Marine Corps and/or installation requirements concerning guests. Special situations, such as temporary custody, should be referred to the AMCC Community Management and the MHO offices and will be dealt with on an individual basis. AMCC reserves the right to control the entry into the community by Resident's guests, agents, licensees or invitees, furniture movers, delivery persons, solicitors, and/or salespeople and may prohibit from the home or community any guests or invitees who, in AMCC’s reasonable judgment, have been disturbing the peace, disturbing other Residents or violating Community Guidelines and Policies. As a custodian of the Leased property, the Resident retains responsibility for the guests residing at their home.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

Please fill out a I’ll Be Back request form, and turn it into the Community Center office.

What is the process to escalate a concern related to my home or community?

Atlantic Marine Corps Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.

Deployment Support Program?

Choosing to stay in your home at Atlantic Marine Corps Communities while your spouse is deployed may be the best choice you can make for you and your family. We understand the challenges surrounding deployments, and that is why we created the Deployment Support Program to aid families in the extra house work and provide a network during this time. To assist families, we offer several benefits to residents, including:

  • Extra Maintenance Support
  • Yard Assistance
  • Home Watch Support
  • Resident Support, and More!
Enroll in the Deployment Support Program.
 

 

Maintenance

How do I report a maintenance issue?

If you’re experiencing a maintenance issue in your home, please call the maintenance line at 877-509-2424 as soon as possible. If your “Permission to Enter” form on file permits Maintenance to enter your home, you can submit an online maintenance request here.

Home Alterations

How do I submit a requests to alter my home?

AMCC Cherry Point does allow limited modifications within the homes.

For information on the approved colors for paint modifications, review our paint request form for alterations. If you’re interested in installing a satellite dish or installing a fence, please review the dig permit form and return the necessary paperwork to your Community Office. For other modification requests, please contact your Community Office.

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

Trash and Recycling Schedule

Bulk Pick Up
If you have large items to dispose of, we suggest attempting to donate anything gently used to a local thrift store. If items are broken or damaged they can be placed out on your normal trash day for bulk pick-up; please give the vendor a heads-up of the bulk pick-up. The following items will not be accepted in trash/bulk pick-up: tires, pallets, appliances, and hazardous materials.

When is the grass cut?

PREPARE YOUR YARD: Residents are responsible for removing all objects in their yard including pets and pet waste, toys, hoses, any items that could get in the way of the lawn mowers, and all yard debris including leaves, branches and rocks. It those things are not removed, yard maintenance personnel cannot be held responsible for damage their mowers may cause to the resident’s items, or possibly, the resident’s yard will not be mowed. 

Residents will be responsible for lawn maintenance for the areas of their home that are fenced. Grass outside the fence line will be maintained by the landscaping contractor. 

For more information about the lawn maintenance schedule, please contact your Community Manager. 

Mow Schedule*

2020 bi-weekly mowing begins on or around Monday, March 9th. 

Note, bi-weekly mowing will start in the communities with the largest need first, and will take the full two weeks to mow all communities. 

2020 weekly mowing begins on or around Friday, May 1st and continues through September 15th. 
 

Monday Tuesday Wednesday Thursday Friday
x Binder Oaks Binder Oaks x x
x x Grant's Landing Grant's Landing x
x x x Lawson Village x
Nugent Cove Nugent Cove x x x
x x x Slocum Village Slocum Village

*Grass will be cut a minimum of 28 times annually and may be more frequent depending on seasonal or climate conditions. Adjustments to the schedule will be made as needed to account for growing seasons and raining seasons. The schedule listed above does not guarantee a weekly mow schedule, but simply suggests the days of the week the landscaping contractor may mow in that neighborhood.  

Green Waste Removal
Green waste includes grass clippings, leaves, and limbs. The landscaping contractor will collect green waste that is placed curbside or on the service roads by the resident on a weekly or bi-weekly schedule; depending on the seasonal mowing and clean-up schedule.

Residents are encouraged to recycle green waste.
- Green waste should be neatly bundled and tied together in a neat package not to exceed 4 feet in length by 2 feet in width. 
- Loose green waste should be placed in a plastic bag or cardboard box.
- Green waste collected at all locations will be disposed of in accordance with state and local laws.

Utilities

Resident Energy Conservation Program (RECP) - How Does it Work?

The Office of the Secretary of Defense (OSD) set forth the policy for the payment of utilities in Public Private Venture (PPV) housing to encourage energy efficiency in privatized housing units. The Resident Energy Conservation Program (RECP) represents the Navy's next step in establishing an energy conservation program in PPV housing consistent with the OSD policy.

The RECP is designed to set reasonable utility usage targets for normal utility consumption. Homes are grouped into profiles with similar or same floor plan types and sizes. The utility usage target is established on a monthly average utility allowance for each home based on a five-year rolling average of each specific month. Each month families will receive an actual bill and accrue credit for rebates if they use less than the average utility allowance. If a family exceeds the 10% buffer they are responsible for payment. It is important to note that payment due is only for the amount over the 10% buffer, not for the entire amount consumed.

Note: An allowance for "normal" utilities (electricity and natural gas) use is part of the BAH. This program was designed by the Navy to encourage residents to achieve normal usage and to reward them for conservation beyond normal expectations. If you conserve and use utilities wisely within a normal range, families should have no out-of-pocket utility expense, and may even qualify for a rebate. 

Energy Conservation Tips to help lower your bill. Complete a Resident Home Energy Audit Checklist

HVAC System Tips and how to make it work best for your home. 

Departing Residents

I’m moving out. What now?

We understand that moving can be a very stressful time. Take a look at some of our tips below to help eliminate the headaches that often come with moving. 
 
Your 30-Day Notice to Vacate
A Notice to Vacate form is written notice provided to the Community Center Office by the Service Member or Spouse (authorized Power of Attorney required) informing us of your intent to vacate your home. A minimum of 30-days’ notice is required prior to vacating. This is per your Lease Agreement and the Soldiers Civil Relief Act.

Can't Provide 30-Day Notice?
Contact the Community Center Office immediately and we can review your circumstances. 

Placing Notice to Vacate
When placing your Notice to Vacate at the Community Center Office you will receive a Move-Out Guide brochure that outlines move-out expectations and the process. In addition you will be scheduled for a Move-Out Information Session.
 
DMO Scheduling Reminder
To ensure that DMO can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.
 
Move-Out Information
This information is reviewed at time of submission of Notice to Vacate.
 
The Final Inspection Procedure
All final inspections are scheduled Monday through Friday. 

  • All personal belongings and trash must be removed.
  • Home is cleaned to expectations as stated in the Move-Out Guide.
  • All keys and garage remotes (if applicable) that were issued are collected.
  • Resident is provided a detailed list of charges (if applicable), prorated BAH amount and amount of refund (if applicable).
  • Please refer to your Community Office for specific allotment termination procedures.
 
Please note: refunds are issued after the BAH allotment is received. Reminder, the BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address that you provide. Refund checks typically arrive within 14-business days after the BAH allotment is received.
 

 

Common Questions

Is renter’s insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance. 

Effective January 1, 2015, in accordance with the 2015 National Defense Authorization Act (NDAA), basic renter's insurance is no longer a zero-out-of-pocket benefit. All residents signing a new lease after April 15, 2015 will be responsible for acquiring and paying for their own rental insurance policy. We strongly encourage all residents to acquire renter's insurance. 

***Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued of January 1, 2015.
 

Provide Feedback

Tell us how we’re doing!

Our team is committed to providing you with great customer service and community programs.  Feedback you provide through Insite™ surveys help us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you’ve most recently experienced.  
 
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
 
Move-In Experience

Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback

Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.