Resident Resources
How can we help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The
Resident
Guide outlines the community guidelines
for Atlantic Marine Corps Communities at Cherry Point.
*** Note: Your Resident Guide refers to renter's insurance
offering, which has been discontinued as of January 1, 2015.
How do I contact my Community Office?
Grants Landing Community Center
494 Wilson Drive
Havelock, NC 28532
T (252) 463-8411
F (252) 463-8414
Slocum Village/Nugent Cove/Binder Oaks
102 Bern Street
Havelock, NC 28532
T (252) 463-8420
F (252) 463-8441
What are the pool hours and locations?
We are excited to offer a resident pool located at
the Slocum Village Community Center: 102 Bern
Street.
Important Reminder: children who are not
toilet-trained are required to wear an approved swim diaper. Anyone
who has had known illness symptoms should not enter the pool during
and/or up to two weeks post symptoms (per Model Aquatic Health
Code).
Hours of Operation will be adjusted to two-hour time-slots to allow
proper cleaning and pool maintenance at regular intervals. We
will be asking residents to exit the pool and pool area at the end
of these two-hour time-slots to accommodate the cleaning.
Pool Hours:
Monday- Closed for routine maintenance.
Tuesday-Saturday: 10AM-7PM
Sunday: 11AM-7PM
Note: Pool passes are required to enter AMCC
pools. Pool passes are available for pick up at any AMCC community
center.
Are pets allowed?
Yes, we gladly welcome four-legged family members at AMCC Cherry Point Please see the pet addendum for more information about our pet policy and information about restricted breeds. Breed restrictions do apply. For more information regarding specific breed restrictions, please contact MCAS Cherry Point Animal Control at (252) 466- 2094.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Click Here to watch the
video
Am I allowed to run a business from my home?
Permission to conduct a home enterprise such as child care operated by a DoN-approved licensed child care provider, tailoring, tax preparation, etc. in Family Housing should be requested in writing to the AMCC Community Management Office. All in-home businesses must be properly licensed by all local, state, and federal laws; in addition to installation requirements. Businesses which adversely affect the tranquility or safety of the military community will not be allowed. Requests for modifications to the home for an in-home business must be submitted in writing and approved by the Community Manager; any modifications will be at the Resident’s expense. Businesses will not duplicate the sale of merchandise and services readily available through the installations’ officially sanctioned commerce. Door-to-door sales, surveys, and/or solicitations of any sort are not permitted. Likewise, commercial advertising or flyers of any kind may not be posted or distributed. It is a Federal offense to attach anything to mailboxes.
Are guests allowed to stay with me?
Visitation period for guests is limited to 15 consecutive days. Residents must notify the AMCC Community Manager, in writing, within 72 hours of a visitor's arrival if the visitor will be staying more than 3 consecutive days. Residents are responsible for complying with any applicable Marine Corps and/or installation requirements concerning guests. Special situations, such as temporary custody, should be referred to the AMCC Community Management and the MHO offices and will be dealt with on an individual basis. AMCC reserves the right to control the entry into the community by Resident's guests, agents, licensees or invitees, furniture movers, delivery persons, solicitors, and/or salespeople and may prohibit from the home or community any guests or invitees who, in AMCC’s reasonable judgment, have been disturbing the peace, disturbing other Residents or violating Community Guidelines and Policies. As a custodian of the Leased property, the Resident retains responsibility for the guests residing at their home.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
Please fill out a I’ll Be Back request form, and turn it into the Community Center office.
What is the process to escalate a concern related to my home or community?
Atlantic Marine Corps Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
Deployment Support Program?
Choosing to stay in your home at Atlantic Marine Corps Communities while your spouse is deployed may be the best choice you can make for you and your family. We understand the challenges surrounding deployments, and that is why we created the Deployment Support Program to aid families in the extra house work and provide a network during this time. To assist families, we offer several benefits to residents, including:
- Extra Maintenance Support
- Yard Assistance
- Home Watch Support
- Resident Support, and More!
Maintenance
Playground Status Update:
Please click on your neighborhood below to find an
update on your playground. These maps show playgrounds that are
fenced off and have upcoming repairs scheduled, or will be removed
and turned back over to green space.
These maps will be updated monthly to show where repairs are in
place, what additional work needs to occur and which playgrounds
are open for our youngest residents to enjoy. As always, to report
playground repairs, please call 877-509-2424.
How do I report a maintenance issue?
If you’re experiencing a maintenance issue in your home, please call the maintenance line at 877-509-2424 as soon as possible. If your “Permission to Enter” form on file permits Maintenance to enter your home, you can submit an online maintenance request here.
Are any items available for pick-up by residents?
Items are not currently available for pick-up; however, we are pleased to offer residents a convenient Self-Help Delivery Service for replacement items for your home. Items available for delivery include air filters and light bulbs. Please contact your community office at the number at the top of this page to schedule a delivery.
Home Alterations
How do I submit a requests to alter my home?
AMCC Cherry Point does allow limited modifications
within the homes.
For information on the approved colors for paint modifications,
review our paint
request form for alterations. If you’re
interested in installing a satellite dish or installing a fence,
please review the dig
permit form and
return the necessary paperwork to your Community
Office. For other modification requests, please contact your
Community Office.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
Trash
and Recycling Schedule - 2021
Bulk Pick Up
If you have large items to dispose of, we suggest attempting to
donate anything gently used to a local thrift store. If items are
broken or damaged they can be placed out on your normal trash
day for bulk pick-up; please give the vendor a heads-up
of the bulk pick-up. The following items will not be accepted in
trash/bulk pick-up: tires, pallets, appliances, and hazardous
materials.
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
mowed.
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Mow Schedule*
2020 bi-weekly mowing begins on or around Monday, March
9th.
Note, bi-weekly mowing will start in the communities with the
largest need first, and will take the full two weeks to mow all
communities.
2020 weekly mowing begins on or around Friday, May 1st and
continues through September 15th.
Monday | Tuesday | Wednesday | Thursday | Friday |
---|---|---|---|---|
x | Binder Oaks | Binder Oaks | x | x |
x | x | Grant's Landing | Grant's Landing | x |
x | x | x | Lawson Village | x |
Nugent Cove | Nugent Cove | x | x | x |
x | x | x | Slocum Village | Slocum Village |
*Grass will be cut a minimum of 28 times annually and may be more frequent depending on seasonal or climate conditions. Adjustments to the schedule will be made as needed to account for growing seasons and raining seasons. The schedule listed above does not guarantee a weekly mow schedule, but simply suggests the days of the week the landscaping contractor may mow in that neighborhood.
Green Waste Removal
Green waste includes grass clippings, leaves, and limbs. The landscaping contractor will collect green waste that is placed curbside or on the service roads by the resident on a weekly or bi-weekly schedule; depending on the seasonal mowing and clean-up schedule.
Residents are encouraged to recycle green waste.
- Green waste should be neatly bundled and tied together in a neat package not to exceed 4 feet in length by 2 feet in width.
- Loose green waste should be placed in a plastic bag or cardboard box.
- Green waste collected at all locations will be disposed of in accordance with state and local laws.
Utilities
Resident Energy Conservation Program (RECP) - How Does it Work?
The Office of the Secretary of Defense (OSD) set
forth the policy for the payment of utilities in Public Private
Venture (PPV) housing to encourage energy efficiency in privatized
housing units. The Resident Energy Conservation Program (RECP)
represents the Navy's next step in establishing an energy
conservation program in PPV housing consistent with the OSD
policy.
The RECP is designed to set reasonable utility usage
targets for normal utility consumption. Homes are grouped into
profiles with similar or same floor plan types and sizes. The
utility usage target is established on a monthly average utility
allowance for each home based on a five-year rolling average of
each specific month. Each month families will receive an actual
bill and accrue credit for rebates if they use less than the
average utility allowance. If a family exceeds the 10% buffer they
are responsible for payment. It is important to note that payment
due is only for the amount over the 10% buffer, not for the entire
amount consumed.
Note: An allowance for "normal" utilities (electricity and
natural gas) use is part of the BAH. This program was designed by
the Navy to encourage residents to achieve normal usage and to
reward them for conservation beyond normal expectations. If
you conserve and use utilities wisely within a normal
range, families should have no out-of-pocket utility expense,
and may even qualify for a rebate.
Energy
Conservation Tips to help lower your bill.
Complete a Resident Home Energy
Audit Checklist.
HVAC System
Tips and how to make it work best for your
home.
Departing Residents
I’m moving out. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renter’s insurance mandatory?
Although it's not required, we highly encourage
residents to have personal renter's insurance.
Effective January 1, 2015, in accordance with the 2015 National
Defense Authorization Act (NDAA), basic renter's insurance is no
longer a zero-out-of-pocket benefit. All residents signing a new
lease after April 15, 2015 will be responsible for acquiring and
paying for their own rental insurance policy. We strongly encourage
all residents to acquire renter's insurance.
***Note: Your Resident Guide refers to renter's insurance offering,
which has been discontinued of January 1, 2015.
Provide Feedback
Tell us how we’re doing!
Our team is committed to providing you with great
customer service and community programs. Feedback you provide
through Insite™ surveys help us make improvements that are
important to you. Please take a few moments to provide us
with feedback about services received from our leasing, maintenance
and community teams. We also encourage you to share your
ideas and suggestions to improve services and enhance community
activities and programs.
Please follow the appropriate links referencing the type of service
you’ve most recently experienced.
Leasing
Experience
You’re looking for a home, we would love to hear how we can
help.
Move-In
Experience
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service Request
Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
satisfaction.
Resident Experience
Survey
Hate to see you leave us, but would love to hear about your
experience.
General
Feedback
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite™ when one of our team members meets or exceeds your
expectations and let us know when we don’t. Your Insite™ allows us
to improve services and to recognize our staff for providing great
service.
Resident Bill of Rights
Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights.