Resident Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Atlantic Marine Corps Communities at Cherry Point. 

*** Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued as of January 1, 2015.

How do I contact my Community Office?

Grants Landing Community Center
494 Wilson Drive
Havelock, NC 28532
T (252) 463-8411
F (252) 463-8414
 
Slocum Village/Nugent Cove/Binder Oaks
102 Bern Street
Havelock, NC 28532
T (252) 463-8420
F (252) 463-8441

What are the pool hours and locations?

We are excited to offer a resident pool located at the Slocum Village Community Center: 102 Bern Street.

Important Reminder: children who are not toilet-trained are required to wear an approved swim diaper. Anyone who has had known illness symptoms should not enter the pool during and/or up to two weeks post symptoms (per Model Aquatic Health Code).

Hours of Operation will be adjusted to two-hour time-slots to allow proper cleaning and pool maintenance at regular intervals.  We will be asking residents to exit the pool and pool area at the end of these two-hour time-slots to accommodate the cleaning.

Pool Hours:
Monday- Closed for routine maintenance.
Tuesday-Saturday: 10AM-7PM
Sunday: 11AM-7PM

Note: Pool passes are required to enter AMCC pools. Pool passes are available for pick up at any AMCC community center.

Are pets allowed?

Yes, we gladly welcome four-legged family members at AMCC Cherry Point Please see the Animal Addendum for more information about our pet policy and information about restricted breeds. Breed restrictions do apply. For more information regarding specific breed restrictions, please contact MCAS Cherry Point Animal Control at (252) 466-2094.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

Permission to conduct a home enterprise such as child care operated by a DoN-approved licensed child care provider, tailoring, tax preparation, etc. in Family Housing should be requested in writing to the AMCC Community Management Office. All in-home businesses must be properly licensed by all local, state, and federal laws; in addition to installation requirements. Businesses which adversely affect the tranquility or safety of the military community will not be allowed. Requests for modifications to the home for an in-home business must be submitted in writing and approved by the Community Manager; any modifications will be at the Resident’s expense. Businesses will not duplicate the sale of merchandise and services readily available through the installations’ officially sanctioned commerce. Door-to-door sales, surveys, and/or solicitations of any sort are not permitted. Likewise, commercial advertising or flyers of any kind may not be posted or distributed. It is a Federal offense to attach anything to mailboxes. 

Are guests allowed to stay with me?

Visitation period for guests is limited to 15 consecutive days. Residents must notify the AMCC Community Manager, in writing, within 72 hours of a visitor's arrival if the visitor will be staying more than 3 consecutive days. Click here for the visitor housing authorization form. Residents are responsible for complying with any applicable Marine Corps and/or installation requirements concerning guests. Special situations, such as temporary custody, should be referred to the AMCC Community Management and the MHO offices and will be dealt with on an individual basis. AMCC reserves the right to control the entry into the community by Resident's guests, agents, licensees or invitees, furniture movers, delivery persons, solicitors, and/or salespeople and may prohibit from the home or community any guests or invitees who, in AMCC’s reasonable judgment, have been disturbing the peace, disturbing other Residents or violating Community Guidelines and Policies. As a custodian of the Leased property, the Resident retains responsibility for the guests residing at their home.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

Please fill out a I’ll Be Back request form, and turn it into the Community Center office.

Deployment Support Program

Choosing to stay in your home at Atlantic Marine Corps Communities while your spouse is deployed may be the best choice you can make for you and your family. We understand the challenges surrounding deployments, and that is why we created the Deployment Support Program to aid families in the extra house work and provide a network during this time. To assist families, we offer several benefits to residents, including:

• Extra Maintenance Support
• Yard Assistance
• Home Watch Support
• Resident Support, and More!

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (877) 509-2424 as soon as possible. For routine service requests, you may also submit your maintenance request online. Click here for an explanation of routine, urgent, and emergency work orders. 

With the MSC, you can expect: 

• Upgraded call handling and customer experience
• US-based representatives with strong facilities knowledge
• New call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help Service for replacement items for your home. Please contact your community office at the number at the top of this page to schedule a pickup. Items available include:

• HVAC filters
• Appliance light bulbs
• Window blind slats
• Refrigerator water filters
• Drip pans
• Garage remote and smoke detector batteries
• Grass seed

Community Pressure Washing

For those who wish to touch up the exterior of their home in between routine pressure washing, a limited number of pressure washers are now available to use at your community office.
 
Pressure washers must be reserved, in advance and are available for pick up at your community office Monday- Friday from 9am to 4pm.  For questions or to reserve a pressure washer, please call your Community Office.  

Playground Status Update:

Some of our playgrounds are currently undergoing repairs, have upcoming repairs scheduled or will be removed and turned back over to green space.
As always, to report playground repairs, please call the Maintenance Solution Center (MSC) at (877) 509-2424   
 

How do I submit a requests to alter my home?

AMCC Cherry Point does allow limited modifications within the homes.

For information on the approved colors for paint modifications, review our paint request form for alterations. If you’re interested in installing a satellite dish or installing a fence, please review the fence and satellite dish approval procedures and dig permit form and return the necessary paperwork to your Community Office. For other modification requests, please contact your Community Office.

When can I expect the trash and recycling to be picked up?

Trash and Recycling Schedule

Recycling

Properly separated; Every other week pick up by refuse & recycling contractor 

Bulk Pick Up

If you have large items to dispose of, we suggest attempting to donate anything gently used to a local thrift store.

Bulk trash items can be set in your designated trash area next to waste receptacles on your scheduled trash day for pick up.

Bulk items must be:

• Under 6 feet long and if longer items must be broken down to pieces under 6 feet. 
• Must be able to be lifted by two people, nothing over 250 lbs. 
• Construction items can be picked up as long as they are under 250 lbs., under 6’ length, and the nails are either bent backwards or removed

Due to environmental concerns, bulk pick-up will not accept tires, pallets, appliances, and hazardous materials.

Hazardous Material Disposal
If you have hazardous material that needs to be disposed of, please click here to read about MCAS Cherry Point's Household Hazardous Material Collection Program. 

When is the grass cut?

PREPARE YOUR YARD: Residents are responsible for removing all objects in their yard including pets and pet waste, toys, hoses, any items that could get in the way of the lawn mowers, and all yard debris including leaves, branches and rocks. It those things are not removed, yard maintenance personnel cannot be held responsible for damage their mowers may cause to the resident’s items, or possibly, the resident’s yard will not be mowed. 

Residents will be responsible for lawn maintenance for the areas of their home that are fenced. Grass outside the fence line will be maintained by the landscaping contractor. 

For more information about the lawn maintenance schedule, please contact your Community Manager. 

Mow Schedule*
Bi-weekly mowing begins on or around May 1st and continues through September.  

Note, mowing will start in the communities with the largest need first, and will take a full two weeks to mow all communities, dependent on weather.   

*Grass will be cut a minimum of 14 times annually and may be more frequent depending on seasonal or climate conditions. Adjustments to the schedule will be made as needed to account for growing seasons and raining seasons. The schedule listed above does not guarantee a weekly mow schedule, but simply suggests the days of the week the landscaping contractor may mow in that neighborhood.  

Green Waste Removal
In accordance with the Cherry Point community standard guidelines residents are responsible for the maintenance of the grounds within their fenced yards and flower beds. Green waste bags for flower bed maintenance and for those who wish to rake and do additional clean-up of their yards, are available for pick up at your community office. 

When the bags are full, place them in your designated trash and recycling location and they will be picked up on your designated trash day. Please be sure to place all reasonable green waste items go into the bags to insure pick up. Any large limbs that cannot be bagged should be placed next to the other green waste.

Resident Energy Conservation Program (RECP) - How Does it Work?

The Office of the Secretary of Defense (OSD) set forth the policy for the payment of utilities in Public Private Venture (PPV) housing to encourage energy efficiency in privatized housing units. The Resident Energy Conservation Program (RECP) represents the Navy's next step in establishing an energy conservation program in PPV housing consistent with the OSD policy.

The RECP is designed to set reasonable utility usage targets for normal utility consumption. Homes are grouped into profiles with similar or same floor plan types and sizes. The utility usage target is established on a monthly average utility allowance for each home based on a five-year rolling average of each specific month. Each month families will receive an actual bill and accrue credit for rebates if they use less than the average utility allowance. If a family exceeds the 10% buffer they are responsible for payment. It is important to note that payment due is only for the amount over the 10% buffer, not for the entire amount consumed.

Note: An allowance for "normal" utilities (electricity and natural gas) use is part of the BAH. This program was designed by the Navy to encourage residents to achieve normal usage and to reward them for conservation beyond normal expectations. If you conserve and use utilities wisely within a normal range, families should have no out-of-pocket utility expense, and may even qualify for a rebate. 

Energy Conservation Tips to help lower your bill. Complete a Resident Home Energy Audit Checklist. 

HVAC System Tips and how to make it work best for your home. 

I’m moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Is renter’s insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance. 

Effective January 1, 2015, in accordance with the 2015 National Defense Authorization Act (NDAA), basic renter's insurance is no longer a zero-out-of-pocket benefit. All residents signing a new lease after April 15, 2015 will be responsible for acquiring and paying for their own rental insurance policy. We strongly encourage all residents to acquire renter's insurance. 

***Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued of January 1, 2015.
 

Tell us how we’re doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities. 

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
Atlantic Marine Corps Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the MARINE CORPS INSTALLATIONS COMMAND POLICY LETTER 1-21, Subject: MARINE CORPS PUBLIC PRIVATE VENTURE DISPUTE RESOLUTION PROCESS.

We are committed to providing an exceptional resident experience while you call Atlantic Marine Corps Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.