How do I report a maintenance
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (877)
509-2424 as soon as possible. For routine service requests,
you may also submit
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work
With the MSC, you can expect:
- Upgraded call handling and customer
- US-based representatives with strong facilities
- New call back feature offered to avoid wait
- Appointment notifications and reminders
- Superior response and specialized technician
Our experienced customer service agents are
available for 14-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request. Click here
for more information
on the MSC.
Don’t forget to download the RentCafé Resident App
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are any items available for pick-up by
We are pleased to offer residents a convenient
Self-Help Service for replacement items for your home. Please
contact your community office at the number at the top of this page
to schedule a pickup. Items available include:
- HVAC filters
- Appliance light bulbs
- Window blind slats
- Refrigerator water filters
- Drip pans
- Garage remote and smoke detector batteries
- Grass seed
For those who wish to touch up the
exterior of their home in between routine pressure washing, a
limited number of pressure washers are now available to use at your
Pressure washers must be reserved, in advance and are available for
pick up at your community office Monday- Friday from 9am to
4pm. For questions or to reserve a pressure washer, please
Playground Status Update:
Some of our playgrounds are currently undergoing
repairs, have upcoming repairs scheduled or will be removed and
turned back over to green space.
As always, to report playground repairs, please call the
Maintenance Solution Center (MSC) at (877)
Refuse, Recycle & Landscaping
When can I expect the trash and
recycling to be picked up?
Trash and Recycling
Properly separated; Every other week pick up by
refuse & recycling contractor
Bulk Pick Up
If you have large items to dispose of, we suggest
attempting to donate anything gently used to a local thrift
Bulk trash items can be set in your designated trash area next to
waste receptacles on your scheduled trash day for pick up.
Bulk items must be:
- Under 6 feet long and if longer items must be
broken down to pieces under 6 feet.
- Must be able to be lifted by two people, nothing
over 250 lbs.
- Construction items can be picked up as long as
they are under 250 lbs., under 6’ length, and the nails are either
bent backwards or removed
Due to environmental concerns, bulk pick-up will
not accept tires, pallets, appliances, and hazardous materials.
Hazardous Material Disposal
If you have hazardous material that needs to be disposed of, please
click here to read about MCAS Cherry Point's Household
Hazardous Material Collection Program.
When is the grass cut?
PREPARE YOUR YARD: Residents are responsible for
removing all objects in their yard including pets and pet waste,
toys, hoses, any items that could get in the way of the lawn
mowers, and all yard debris including leaves, branches and rocks.
It those things are not removed, yard maintenance personnel cannot
be held responsible for damage their mowers may cause to the
resident’s items, or possibly, the resident’s yard will not be
Residents will be responsible for lawn maintenance for the areas of
their home that are fenced. Grass outside the fence line will be
maintained by the landscaping contractor.
For more information about the lawn maintenance schedule, please
contact your Community Manager.
Bi-weekly mowing begins on or around May 1st and continues through
Note, mowing will start in the communities with the largest need
first, and will take a full two weeks to mow all communities,
dependent on weather.
*Grass will be cut a minimum of 14 times
annually and may be more frequent depending on seasonal or climate
conditions. Adjustments to the schedule will be made as needed to
account for growing seasons and raining seasons. The schedule
listed above does not guarantee a weekly mow schedule, but simply
suggests the days of the week the landscaping contractor may mow in
Green Waste Removal
In accordance with the Cherry Point community standard guidelines residents are
responsible for the maintenance of the grounds within their fenced
yards and flower beds. Green waste bags for flower bed maintenance
and for those who wish to rake and do additional clean-up of their
yards, are available for pick up at your community
When the bags are full, place them in your designated trash and
recycling location and they will be picked up on your designated
trash day. Please be sure to place all reasonable green waste items
go into the bags to insure pick up. Any large limbs that cannot be
bagged should be placed next to the other green waste.
Is renter’s insurance mandatory?
Although it's not required, we highly encourage
residents to have personal renter's insurance.
Effective January 1, 2015, in accordance with the 2015 National
Defense Authorization Act (NDAA), basic renter's insurance is no
longer a zero-out-of-pocket benefit. All residents signing a new
lease after April 15, 2015 will be responsible for acquiring and
paying for their own rental insurance policy. We strongly encourage
all residents to acquire renter's insurance.
***Note: Your Resident Guide refers to renter's insurance offering,
which has been discontinued of January 1, 2015.