Here for Cherry Point Office Contact
THERE IS A LOT OF DAMAGE THROUGHOUT AMCC
HOUSING. HOW WILL THIS BE ADDRESSED?
AMCC has partnered and coordinated recovery
efforts with contractors and have secured additional resources to
supplement our staff during this recovery period.
Initial home assessments have been completed- these assessments identified your homes as a category of damage based on the following scale:
- Cat 0 – no visible damage
- Cat 1 – exterior damage only such as soffit, siding, shingles missing or fence damage
- Cat 2 – water intrusion – can be minor or major
- Cat 3 – significant structural damage – unsafe to live in
AMCC is working diligently to either call or e-mail your home categorization information. If we do not have your correct contact information (either phone number with voice mail set up or e-mail address), please contact your community manager and update this information. We want to keep you informed throughout this recovery process.
I RECEIVED MY CATEGORY RATING, WHAT DO I DO IF I FEEL IT IS INACCURATE?
If you feel your determined categorization is inaccurate or you notice any changes to your home since the assessment, please contact our maintenance line at (877) 509-2424.
WILL AMCC ALLOW ME TO RELOCATE TO ANOTHER AMCC HOME IF MY HOME IS DAMAGED?
AMCC will assist residents in finding
alternative housing on a case-by-case basis, as deemed necessary.
If you are required to relocate for repairs to your home, our
priority is to permanently reassign you another AMCC home that has
not sustained damage from the hurricane. There will be
residents that prefer to temporarily relocate and move back into
their home following repairs. We will work with each resident
on a case by case basis as their situation warrants.
Note: If another home cannot be provided, and repairs need to be completed, we will ask residents to move into a hotel (extended stay, BOQ, or other temp lodging) at AMCC expense, for at least a one to two-month period. The period will depend on the extent of repairs. Every resident situation is unique, and we understand temporary relocation is not preferred.
I WAS SCHEDULED TO PCS, BUT MY MOVE HAS BEEN DELAYED. CAN I REMAIN IN MY HOME UNTIL THE MOVERS ARE ABLE TO ACCOMMODATE ME?
Yes, you may remain in your home if your move is delayed. Please keep AMCC informed of any changes to your move-out as planned.
WHAT IF I WANT TO BREAK MY LEASE AND MOVE-OUT AFTER HURRICANE FLORENCE?
Due to the effects of Hurricane Florence, AMCC North Carolina residents who wish to relocate from their home are able to do so without penalty for the duration of storm recovery operations.
WHAT IF I WAS SCHEDULED TO MOVE-IN TO AN AMCC NORTH CAROLINA COMMUNITY WHEN HURRICANE FLORENCE HIT? WHAT DO I NEED TO DO TO RESCHEDULE MY MOVE-IN?
Due to the immense amount of damage from Hurricane Florence, AMCC is unable to assign inbound service members to a home at this time. Our hope is to again be able to assign homes to our inbound families as soon as it is possible.
HOW WILL AMCC COMMUNICATE WITH MY FAMILY?
AMCC utilizes email blasts, Facebook, phone
and has an automated calling system set up to disseminate important
updates to our residents.
For the most recent communications, status, and information regarding recovery efforts in your community please check your email daily, stay tuned to our Facebook page for the most up-to-date information.
Voicemail: please ensure your
voicemail is set up and not full so that we may leave a message as
necessary regarding updates on the status of your home.
Contact Information: we want to confirm your current contact information is on file to ensure status updates regarding your home are being relayed efficiently. If you haven’t already confirmed your contact information with an AMCC employee, please send your name, address, phone number and email to (insert address) and we will get it updated.
Home Visits: before work begins on your home our AMCC team or the contractors assisting in recovery efforts may need to visit a home multiple times to thoroughly assess and determine the work needed. For work to begin on your home as efficiently as possible, please do not turn away technicians or contractors.
Home Prep: to prepare for the work to be conducted in your home, we ask that you:
- Pets: secure pets and place a note on your door indicating pets are secured if you will not be home.
- Minors: ensure an adult is present if a minor will be in the home while work is being performed.
We value your residency here at AMCC and we thank you for your assistance as we work to bring our community back to a sense of normalcy.